For efficiency reasons, in case of tracking errors or delivery problems, please get your tracking number and contact the national carrier in your country directly.

The carrier is responsible for the delivery of the package and has all the necessary information to inform you exactly and instantly where your package is located.

Please contact us only in case of dispute with the carrier.

Please ask your caretaker or neighbours if they don't have it. You can also get your tracking number and contact the nearest post office to see if the package is there. This is often the case in this type of situation.